At our spring meeting there were two reports of Internet outages. Both homes commented they were happy with the new 6-8x speeds but not so much with being down-down.

The first piece of good news is, after a couple weeks, those homes report no further outages. Additionally, since then, no one else has seemed to take a techno-nap either. It was most likely a one-off.

Truthfully, any technology occasionally hiccups and we should expect random unhappiness. But our DSL hiccups should be rare and brief.

Here’s why: The only true advantages of DSL Internet (telephone) is price and reliability. It’s the cheapest technology because it’s already in your walls and the companies have been around forever and have it figured out and optimized. They also know they need to remain cheap and reliable to compete against the new guys (cable, satellite, WiNet …). DSL evolved with great uptime and bandwidth-consistency (voice clarity) metrics. After all, telephones served in the past as America’s central means of communication and in local or national emergencies.

A second piece of good news is that some of us run Internet bandwidth “speedometers” and compare notes. The verdict: CenturyLink is pretty much delivering our contracted rates (36 Mbps down, 4.5 Mbps up, 95% of the time).

However, that doesn’t mean sometimes you won’t feel a bit “slow.” I’ve also talked to a bunch of you and helped troubleshoot speed issues. Problems that we’ve seen and solved are WiFi versus cabled Ethernet use, VPNs, background processes like software updates, brick walls, saturated modem/routers, and older equipment with slower WiFi antennas and communication protocols.

Unfortunately, this issue is trickier because it’s about 50% technology and 50% alchemy. Especially when you go off into WiFi voodoo land.

We’ll continue to monitor things and if there seems to be enough interest we could start sharing some tips for better Internet performance here on NEWS.

For now, remember that our CenturyLink contract gets us a US-Based Bulk Plan support line. If you go down-down, re-boot your modem and see if life improves.

(In fact, I would recommend re-booting your modem once a week prophylactically. Un-plug the modem, slow-count to 30, then plug it back in. It helps a LOT of things!)

If you are still down-down, call 855-234-5733 to report this and have three things ready to identify yourself. FYI: Different CenturyLink personnel seem to respond better to one or more of these IDs. Heaven only knows why …

  1. Cochise Vista Del Oro Homeowner’s Association in Hereford, AZ
  2. YOUR street address (They actually seem to like YOUR street address as the best ID.)
  3. YOUR DTN(s). I sent it (or them) to you during your installation and it’s also written on your CenturyLink modem box.

Thanks and keep me posted,

Mark Doyle
VDO Webmaster


VDO Members:

My first error this year was thinking that an HOA CCR violation or back assessments would ‘go with the property’.  That is incorrect, trumped by both by our own CCR’s (6.8.3) and the Arizona Revised Statutes. 33-1807_B_2 & 3 which puts the first mortgage holder plus any taxes owed in ‘first’ position.   An opinion from our HOA attorney confirmed this. (Thanks to HOA member Lois Bloom for nudging me in the correct direction.)

Assessments & CCR violations that generated a penalty would be wiped clean if / when the bank forecloses and we would need to file suit against the property owner, which in the case of these two lots (02, 12) would likely not be recoverable even after expending up-front attorney fees.  (The homes are going back to the bank for a reason.)

Lot 02 is the 2nd home in our neighborhood, 8710 S. Palisades Dr, and in bad need of landscaping maintenance as I’m sure all have noticed.  At the recent board meeting, the board authorized an expenditure not to exceed $2,500.00 for cleanup which, at the time was thought to be eventually recoverable.

Lot 12 is at 5838 E. Hickory Court, and the bank is scheduled for the trustee’s sale on June 10.  This property maintenance should not be an issue if the sale takes place prior to the monsoon season. However the violations and the uncollected yearly assessments will likely go uncollected.

So here is what I’m looking for feedback on:

  1. Do we allocate an amount not to exceed $750.00 to dress up just the ‘front’ of Lot 02 with the thought that it will not be recovered?
    a. Depending upon the time frame before the bank will eventually foreclose we may be on the hook for some additional cleanup.
    b. Once the bank takes possession we have hooks into them to maintain per the CCR’s or pay the HOA to perform these duties at their expense.
  2. Do we look the other way when we or guests or potential purchasers drive past? 
  3. Do we have a willing group of volunteers that would want to adopt this project?

We can convene a special board meeting with 25% of the members requesting same, per our bylaws. 

Or, you can reply to anyone on the board your thoughts which we will take into account.

This is not a good situation and I apologize in advance for any potential anguish this may create.

Lynn Mattingly, President
vdohoapresident at vistadeloro dot org